Refund policy

At Purified & Pressed, we take pride in creating high-quality handmade soaps, skincare, and hair care products.

Due to the personal-use and hygienic nature of our products, all sales are final, and we do not accept returns or exchanges for change-of-mind purchases.

Damaged, Defective, or Incorrect Orders

Your satisfaction matters to us!

If your order arrives damaged, defective, or incorrect, please contact us at careteam@purifiedandpressed.com, preferably within 48 hours of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product and packaging

We will review your concern and, when appropriate, arrange a replacement or refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at careteam@purifiedandpressed.com.

We can accommodate cancellation requests only if the order has not yet been processed or shipped.

Once an order has shipped, it cannot be canceled.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us immediately. We will do our best to update your information before your order ships.

We cannot guarantee address changes once an order has been processed or shipped. If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

Shipping Fees

Original shipping charges are generally nonrefundable unless the refund is due to an error made by Purified & Pressed or otherwise required by law.

Contact Us

For questions or concerns regarding your order, please email:

careteam@purifiedandpressed.com

We appreciate your support of Purified & Pressed and look forward to providing you with a wonderful shopping experience!